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Customer Service
- Delivery to Northern Illinois and Southern Wisconsin
- 24 hour emergency service
- Evaluation of client for specialized products
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in
assisted living centers
- Providing additional E tanks at no charge
- Provide oxygen conserving devices for client's ease of portability
of O2
- Providing equipment in special cases prior to being able to
bill for them
- Accepting assignment
- accepting full payment at the “maximum allowable charge”
rate
- Billing of primary or secondary payer sources
- Rework of denied claims
- Services Provided only by Medical Products Group
- Inservices to Long Term Care Facilities
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